1. Our 14-day refund window
We want you to feel confident trying Astryón. If Astryón is not the right fit for you, you may request a full refund within 14 days of your first paid charge for that subscription, subject to the fair-use conditions in Section 5 below. This 14-day window is in addition to the 14-day free trial that begins when you first subscribe.
After the 14-day window has passed, subscriptions become non-refundable except in the specific situations described in Sections 6 and 7.
2. Free trial
Every paid plan starts with a 14-day free trial. You are not charged during the trial. If you cancel before the trial ends, no payment is taken and there is nothing to refund.
3. How subscriptions are billed
Astryón subscriptions are billed in advance on a monthly recurring basis by Paddle.com Market Limited ("Paddle"), our merchant of record. Paddle handles checkout, tax and VAT calculation, invoicing, refunds, and chargeback processing on Astryón's behalf. Any refund we approve is executed by Paddle back to the original payment method.
4. Cancellation vs refund
Cancelling a subscription and requesting a refund are two different actions:
- Cancellation stops future renewals. Your workspace remains fully active until the end of the current paid period, and no further charges are made. You can cancel any time from Settings → Billing or by emailing support@astryon.in.
- Refund returns money that has already been charged. Refunds are only issued in the situations described in this policy.
5. Fair-use conditions for the 14-day refund
The 14-day refund is intended to protect customers who genuinely change their mind or find that Astryón is not right for them. To keep it fair for everyone, we may decline a refund request where we see clear signs that the account was used in bad faith — for example, importing a large volume of production data and then requesting a refund, creating multiple accounts to repeat the refund window, or violating our Terms of Service.
6. Duplicate, accidental, or unauthorized charges
If you were charged twice for the same subscription, a teammate accidentally started a duplicate workspace, or you believe a charge on your card is unauthorized, contact us within 30 days and we will investigate. Verified duplicate or unauthorized charges are refunded in full through Paddle, regardless of the 14-day window.
7. Service issues
If Astryón has a sustained outage or a material defect that prevents you from using a plan you paid for, contact us. Depending on the severity we will extend your subscription, issue service credit, or provide a partial refund at our reasonable discretion.
8. Statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law, including any statutory right of withdrawal available to consumers in the European Union or the United Kingdom. Where mandatory local law grants you a broader refund right than this policy, that law prevails.
9. How to request a refund
Where to send your request:
- Billing, invoice, or refund requests — email support@astryon.in with your account email, the plan you subscribed to, and the Paddle invoice number (visible on the receipt Paddle emailed you). You may also raise the request directly with Paddle through the "Contact seller" link on your Paddle receipt.
- Product or how-to questions — email support@astryon.in.
- Escalations or policy questions — email founder@astryon.in.
We aim to respond within 3 business days. Approved refunds are processed by Paddle to the original payment method and typically appear within 5–10 business days, depending on your bank.
10. Changes to this Policy
We may update this Refund Policy from time to time. Any changes apply to subscriptions purchased after the "Last updated" date above; refund requests for earlier purchases are handled under the version of this policy that was in effect at the time of purchase.